Home / What happens after a call
Follow-up
What happens after a customer calls
Only what is true today. Core items are in the plan. Extras available on request are marked.
When your customer calls after hours
- Nora answersIn your business name, on the hours you set. She asks what is going on and books the job on your calendar inside your rules, or takes the caller's best time for a callback.
- You get a call summaryA summary of every after-hours call, sent to you by text: the caller's name, number, address, the problem, and the booked time or callback time.
- You call back when it needs youCalls that need you first are in your call summary, so you can call them back.
Available on request, ask us
- Missed-call text-back available on request, ask us
- Emergency transfer available on request, ask us
- Automatic callback available on request, ask us
- Spanish available on request, ask us
- Daytime overflow available on request, ask us
A note on review requests
Nora does not send review requests. After a job goes well, asking is up to you: a short thank-you text with your review link works. See when to ask for reviews.
When you fill out a form on this site
Our forms send your request to John by email. A person calls you back. Our forms do not send automatic texts or calls.
Or call Nora yourself: (816) 683-2229